Show All Answers
The new system will include an automatic meter reading technology that will save labor time, prevent any recording errors, minimize wear and tear on vehicles, minimize the need for the city to go on the private property of customers, and water line leaks to be identified earlier by analysis of data collected.
Not necessarily. In cases where rates remain consistent, the new meters will simply record consumption more accurately. In some cases, your bill may increase, but only if the current meter is under-reporting usage. Presently, the majority of customers are paying for the water they are actually using, while a few customers are only paying for a portion of actual usage. This condition is not fair to all customers. Discussions have already been held within the City of Lafayette that it does not intend to make bills retroactive where under-billing has been noted. The new system will ensure fairness and equality for all customers from this point forward.
The work will begin in mid-July 2019. The entire project will take approximately six months to complete. In most cases the transition will be completely transparent and will not affect the customers. The work will be performed during normal working hours of 8:00AM – 5:00PM (LOCAL TIME).
A contractor will come to your residence and replace your water meter. The water meter will be checked to verify that water is presently not in use. If no water is being used the meter will be replaced. There will be an interruption of service for approximately 15 – 20 minutes during the change, but after that it will be the same great service (and even better) that you’ve come to expect.
In most cases, it’s a simple procedure that will require about 30 - 60 minutes.
The City of Lafayette has contracted with Utility Metering Solutions (UMS) to conduct this service. All UMS installers will have an ID badge indicating their name and their employment with UMS, and will be wearing bright yellow t-shirts/jackets/vests with “UTILITY METERING SOLUTIONS” or “UMS” on the back. Installers will travel in vehicles that have a large “UMS” magnet on the side. All UMS installers have successfully completed a comprehensive criminal background check.
No, if your outside meter is accessible, it will not be necessary for anyone to be home. In this case, the majority of the work will take place near the street in the water meter box.However, if your water meter is not accessible, for example within a locked area, then please call the UMS Call Center at (800) 297-0511 to (re)schedule the installation appointment.
For outside meters which are accessible, it will not be necessary for anyone to be home. In this case, the majority of the work will take place near the street in the water meter box.If you have any questions or concerns, contact The City of Lafayette Public Works Department at (303) 661-1277.
In rare instances, the main cut-off valve to your home may be left off. This will occur when the Utility Metering Solutions installation team is not able to pressurize your home following the installation. The normal cause of this condition is when an inside spigot is opened during the installation and subsequently left open. The water is not turned back on to ensure a sink or bath tub does not overflow when the customer is not home to turn the water off. In these cases, your water will be left off and a door hanger will be left on your door providing you a point of contact to call to have your water turned back on immediately.
No, your new meter does not require any maintenance by the homeowner. As before, the City of Lafayette will take care of all maintenance. However, please know that this new meter has transmitting technology on it that allows your meter to be read remotely.
The technology in the Sensus brand smart meters use radio signal to transmit meter data, and will not negatively affect health or privacy. In fact, overall health will be improved and privacy enhanced by replacing vehicles and manual visits to your home with environmentally clean radio communication. The wireless portions of the system will be operated according to Federal Communications Commission rules, and will not interfere with other radio frequencies in the area. The transmitters use one-quarter of the power of a cellphone transmission. In fact, exposure to radio waves from smart meters is absolutely tiny compared to cellphones transmissions. The amount of exposure to radio waves decreases with the square of the distance from the radio source and the total transmission time is only 15 seconds per day.
For additional information, please visit https://sensus.com/rf/ .
The City of Lafayette is working with Utility Metering Solutions (UMS) to answer everyone’s questions as thoroughly as possible. We have taken the following steps to answer your questions:
Frequently asked Questions and Answers will be posted on the website for the City of Lafayette and can be found at: www.cityoflafayette.com/SmartMeter . Customers may contact the City of Lafayette Public Works Department at (303) 661-1277.
This project is a city-wide upgrade and will involve all residents. The only difference between the old system and the new system is the way the meters are read. The old system required a meter reader to visit your property monthly, and the new system reads the meters wirelessly.
No. This project is a city-wide system upgrade and will be provided to all residents.