What if I don't receive my e-bill?

The City of Lafayette is not responsible for undeliverable e-bills. Customers are required to submit on-time payments regardless if an e-bill is received or not. Past due fees will not be waived if an e-bill is not received. It is the responsibility of the customer to ensure payment is made in the absence of a bill. You will receive notices from utilitybill@cityoflafayette.com . Be sure to add this to your address book and/or change your spam filters to allow this email to get through.

Show All Answers

1. How do I sign up to receive my utility bill via email?
2. How soon will my e-bill subscription start?
3. What if my email address changes?
4. Can I pay my bill with a credit card?
5. Who will the e-bill come from?
6. What if I don't receive my e-bill?
7. Can I set up auto-pay?
8. Can I pay in person or by mail?
9. What is the City’s policy for late fees/disconnection?
10. Can I set up a Payment Plan?